mindline.sg
16 July 2026
Stage
Scaling
mindline.sg is Singapore’s digital first-stop touchpoint for mental health, empowering residents to navigate self-care and support options in the community.
The platform enables – in one seamless ecosystem – anonymous, low-barrier access to curated self-care resources, validated self-assessment tools, digital therapeutic exercises, an AI-powered chatbot, a 24/7 text helpline service, a peer support forum, and even professional help where needed. Tailored to different population segments (e.g. youth, working adults), mindline.sg (opens in new tab) ensures accessibility across severity levels, promotes self-management, and supports care navigation through the broader mental health system.
Launched in June 2020 by MOHT, the Institute of Mental Health, the Ministry of Social and Family Development, and the National Council of Social Service, mindline.sg (opens in new tab) supports national efforts to enhance mental health literacy, promote early help-seeking, and strengthen community-based support. In partnership with the Ministry of Health’s National Mental Health Office and the Institute of Mental Health, mindline.sg (opens in new tab) brought together the digital platform, National Mental Health Helpline and Textline under the national mindline 1771 (opens in new tab)brand as a coordinated national first stop for mental health support spanning self-help, peer and professional services.
Aim Statement
To normalise mental health help-seeking behaviour by providing scalable digital mental health tools and seamless pathways to care.
Why It Matters
Nearly 4 in 5 Singaporeans with a mental health condition do not seek help. Stigma, cost, and limited professional manpower create a large treatment gap. Digital tools like mindline.sg (opens in new tab) offer anonymous, always-on, low-barrier support, complementing clinical care and helping individuals take the first step to navigate self-care and available community support options.
Summary
Population: Residents seeking mental health self-care, early support or navigation to national mental health services
Intervention: Anonymous access to >1,000 curated resources, validated self-assessments (PHQ-9/GAD-7), AI chatbot, 24/7 text helpline service, and let’s talk peer-support forum
Comparators: Non-treatment and usual help-seeking via traditional in-person services
Outcomes: Improved mental health literacy of the population, increased help-seeking behaviour, reduced treatment gap
Key Results To Date
Official digital first-stop touchpoint for national mental health services
>2.2 million unique visits since launch; 40% user engagement, with 10–15% returning users
>18,000 registered users on let’s talk (opens in new tab), >800 monthly active users
Cognitive impact: A study of 862 users found that 91.6% of those who utilised cognitive restructuring on the AI chatbot were able to successfully restructure a negative thought.
Usability and relevance: A mixed-methods study of 399 users on mindline at work (opens in new tab) found that it was regarded as an ‘essential’ safeguard against workplace stress. A separate study involving 173 diagnosed patients found mindline.sg (opens in new tab) to be ‘useful and acceptable’.
12 custom versions built for schools, workplaces, and public agencies
Partnership with the Ministry of Health and Institute of Mental Health to co-brand the National Mental Health Helpline and Textline as national mindline 1771
Integrated service between national mindline 1771 and mindline.sg (opens in new tab) – users are able to access 1771 web chat on mindline.sg (opens in new tab)
Launched internet-based Cognitive Behavioural Therapy (iCBT) pilot on the mindline.sg (opens in new tab) mobile app in support of Healthier SG