Singlish-savvy national AI program can check in on seniors, intercept scam calls

Artificial intelligence agents trained to speak in English, local mother tongue languages, and even Singlish, may soon be deployed to call elderly patients or seniors to check in on how they are doing, or at anti-scam centres to intercept suspicious calls.

“I’ve been told (the program) can also handle non-verbal cues such as the speaker’s volume, emotion and tone,” said Digital Development and Information Minister Josephine Teo, announcing the latest update to the AI model on May 28 at the Asia Tech x Singapore conference held at Capella Singapore.

Mrs Teo also announced the Meralion Consortium, which comprises 12 member organisations including DBS Bank, the Ministry of Health’s Office for Healthcare Transformation and ST Engineering. It will work with Meralion’s developers to refine the AI model so that it can be used by member companies and their sectors.

Read more here (ST): https://www.straitstimes.com/singapore/singlish-savvy-national-ai-chatbot-can-check-in-on-seniors-intercept-scam-calls