Dr Pauline Seah See Joon (WH)

We are heartened to hear positive feedback directly from patients and caregivers who have been recipients of our service. One of our previous patients was also featured on Channel 8 TV show Frontline in July 2024 where he shared his personal experiences with MIC@Home. Most of the positive feedback is focused on freedom, flexibility and comfort of being cared for at home and spending time with their loved ones, while receiving non-inferior acute clinical care by healthcare professionals. 

The biggest joy I derive would be the chance to support them at home especially during important festive seasons for the relevant ethnic groups e.g. Chinese New Year, Hari Raya and Deepavali. By rendering our service to them, they are able to celebrate the festivities with their loved ones at home, rather than having to stay within the hospital premises and having to be separated from their family. 

Up till end December 2024, we have cared for close to 300 patients under WH@Home since go-live in May 2024, with <10% of U-turn rates. Most patients are discharged safely with advice and medication reconciliation done by WH@Home team. 

Thanks to MIC@Home, we do see the emergence of more technological assistive devices to augment remote patient care e.g. video-assistive lens, bluetooth enabled devices/ wearables, AI assistance with apps for vital signs monitoring, sensor-connected smart dashboards. Such devices were probably unheard of in the past 5-10 years. But they are definitely making their way to our local healthcare scenes due to the development of MIC@Home in the recent years.